Islington Council offers a wide range of high quality Apprenticeship Pathways that combine working in a great job, comprehensive training and development opportunities, and a competitive salary.

The Highways Maintenance Business Support Apprenticeship Pathway consists of a 21-month long opportunity to build on your administrative and communication skills, and apply your ‘can-do’ attitude whilst working towards a Business Administration qualification. Following the initial application process, successful applicants will join Islington Council’s Highways Maintenance Team where you will give administrative support to the Insurance claims, planned maintenance programs, customer service requests, cyclic inspections, licences and reactive repairs.

The team roles are to support compliance of highways legislation and statutory duties. This is achieved through excellent customer service and the delivery of key activities which are designed to meet the needs of our customers. Working as part of a friendly and well respected team, your role will be varied and rewarding.

The Job – Working as a Highways Business Support Apprentice for the Council you will:

    • Answer calls and emails from residents
    • Assist with logging and extracting data from systems
    • Process letters and documents
    • Work in teams to respond to services related to Highways activities and complete work task updates relating to reports
    • Work in a team and liaise with other teams relating to our Highways insurance officers, street inspectors, highways repairs/maintenance and Highways manager
    • Develop strong professional relationships with your own team and with others we work alongside and to whom we provide services.

Training And Development – Within Your Role You Will

    • Complete a level 3 Business Administrator qualification funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirement) and will provide both practical and theory-based qualifications;
    • Join the Apprenticeship Pathway personal and professional development programme that will involve a series of varied development activities and events throughout your year with the Council

Working in Islington Council

We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the activities mentioned above and through the ongoing support of your manager and a mentoring programme. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; discounted gym memberships and cycle schemes, discounted theatre tickets and local discounts from restaurants and shops.

Moving on
After you have successfully completed your Apprenticeship Pathway you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher level apprenticeship elsewhere. You will have networked across the Council and be aware of the internal job market during your time with us and we will provide support on your approach to the wider job market as part of your development programme.

The Highways Business Support Pathway is ideal for those who enjoy helping others and are passionate about ensuring residents have access to quality highways services.

To Apply For This Apprenticeship, You Must Be

    • aged 16 or above and
    • unemployed (or working no more than 16 hours)
    • and an Islington resident or Islington care leaver or a student at an Islington secondary school currently or within the last 12 months.
    • Not currently be qualified in business administration at level 3 or above

Closing Date: 22 November 2020

Assessment Day: Week commencing 30 November 2020

Apprenticeship Start Date: January 2021 subject to pre-employment checks

If you are an Islington resident who would like support with your application please contact the iWork Team on 020 7527 3559 or email

We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against structural racism.

Islington Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.

Islington Council is also committed to flexible working and will consider requests where possible.

Islington also operates random drug or alcohol testing for safety critical roles or for where there may be just cause.

To apply for this position please use the online application process below. Please note that the council only accepts on-line applications, no CV’s or alternative forms of applications are accepted. If you are unable to use the online process please contact the Recruitment team on 020 7527 2155 or e-mail

Applicant requirements

You must have appropriate UK professional registration.

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.