Main area Customer Service Grade Band 2ContractPermanentHoursFull Time Job ref379-2643491-SEP20

Employer Brighton and Sussex University Hospitals NHS Trust Employer type NHS Site Royal Sussex County HospitalTownBrightonSalary£18,005 – £19,337 per annum Salary period Yearly
About Our Trust

Our Trust is rated as ‘Outstanding for Caring’ by the CQC – fundamental to this is the way that we value and respect our staff. At every level, we value the diversity of our colleagues and actively champion an inclusive culture. We believe that everyone without exception should feel free to be their authentic self in the workplace.

We understand that work is only one part of life. We are committed to helping our colleagues achieve the best possible work/life balance. We proudly offer supportive, inclusive and family friendly employment and flexible working policies. We have a wide range of professional services and employee networks to help our colleagues be at their best – and find support if they need it.

Our Trust is already a Disability Confident employer and we are holding ourselves to account through the Workplace Disability Equality Standard (WDES). Our work on promoting equity and inclusion for our Black, and Minority Ethnic (BME) colleagues continues to be driven by engagement with the WRES (Workforce Race Equality Standard) and the WRES Experts Programme.

In 2019, we committed ourselves to becoming a Stonewall Top 100 LGBTQ+ Employer. We also support the national ‘Veteran Aware’ scheme and are an ERS Silver accredited Hospital who welcomes applications from all members of the Armed Forces communities.

For our patients, we do everything we can to deliver fair access to all our services. This includes providing interpretative and other services to meet the needs of disabled communities. We’re careful to show sensitivity towards ethnic, cultural and religious differences. Our staff uphold these values and so help our care to get better all the time.

About This Vacancy

Imaging Department

Royal Sussex County Hospital


Band 2

Monday to Friday 09.00 – 17.00 – 30 minute lunch (37.5 hours)

We are looking for a self-motivated individual who is both flexible and versatile in their approach to work to join our excellent and friendly admin team. You must be able to work well under pressure and in challenging conditions. You will be a strong team player with good interpersonal skills who can also work without close supervision. You will possess a positive attitude and be constructive toward change.

You must have excellent keyboard skills, adaptability and a capacity for processing information quickly and accurately. You must also be willing to show a commitment to the ever changing demands of the NHS.

The post involves constant communication with Patients, Radiographers, Radiologists and other colleagues to maintain an efficient and smooth running reception service. You will need to be very organised, professional and assertive.

You will be responsible for booking patient appointments when working in an obstetric setting and discussing procedures and preparations, maintaining accurate data entry on the radiology computer system and patient administration system, answering and fielding phone calls from patients and staff, dealing with enquiries face to face from staff and patients and general reception duties

Skills Required

Clear speaking voice

Legible writing

Provide a high quality, responsive and efficient reception service

Provide a high quality, responsive and efficient appointment service

Excellent telephone manner with sound communication skills

Confident dealing with patients, solid customer service skills

Methodical and organised with the ability to prioritise workload

Demonstrate accuracy and attention to detail

Team Player

You should be educated to GCSE level or equivalent.

The Trust asks all staff to attend a one day induction programme.

Training will be undertaken locally.

You will occasionally be required to travel to all sites within Brighton and Sussex University Hospitals so access to your own transport is therefore desirable. A free bus service is available to all staff that travel between the Royal Sussex County and Princess Royal Hospital. You may occasionally be asked to adjust your hours to meet the demands of the service.

At BSUH we are committed to ensuring the rights of people to equality of opportunity and assisting our staff to achieve a better work-life balance through a variety of flexible working arrangements.

To arrange an informal visit please contact Melanie Trigg via email

General information for applicants

As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Applications for Tier 2 sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. Under the Residence Labour Market Test, non-EEA candidates may not be appointed if a suitably qualified, experienced and skilled EU/EEA candidate is available. For further information please visit the website searching for Tier 2.

Please apply as early as you’re able for this role. In the event of exceptional interest we may close adverts earlier than specified.

Further Information

For help with the application process, please contact the HR Employment Services on 01444 44 8692 /44 8616 or