Income Recovery Assistant x 2

Income Recovery Assistants (full time and part time, based at various offices, 6 month temporary contracts)

Several exciting opportunities have become available within the Income Recovery Team based at various Council offices, including 222 Upper Street and Holland Walk. The roles are generally full time although a part time post may also be available. (Please indicate clearly on your application form if you would be willing to consider a part-time position – and, if so, whether a full-time post or part time post would be your preference)

You will be an outstanding, customer-focused team player with a genuine interest in housing, to help us deliver excellent housing services. Responsible for providing an effective and customer focused rent arrears recovery service with an emphasis on tenancy sustainment and income maximisation.

You will utilise your excellent problem solving skills and liaison arrangements with our partners and other external agencies in order to assist our tenants to meet their obligation in relation to their rent, at the same time meeting Islington’s expected performance outcomes. You will be required to collect all income due in line with targets, as well as negotiating and agreeing appropriate repayment plans.

You Will

    • Be experienced in delivering services within a multi-cultural community.
    • Have an understanding of Universal Credit and Housing benefits sufficient to provide advice to service users. Experience of working in a Social Housing environment is desirable.
    • Be self-motivated with strong organisational skills, to be able to work in different environments including the office and from home

In return for your commitment we offer excellent development opportunities and flexible working hours.

For an informal discussion about the role please contact Ramishwar Grewal on 0207 527 7780 or at

We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against structural racism.

Islington Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.

Islington Council is also committed to flexible working and will consider requests where possible.

Islington also operates random drug or alcohol testing for safety critical roles or for where there may be just cause.

To apply for this position please use the online application process below. Please note that the council only accepts on-line applications, no CV’s or alternative forms of applications are accepted. If you are unable to use the online process please contact the Recruitment team on 020 7527 2155 or e-mail

Applicant requirements

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the resident labour market test. UK Visas and Immigration (UKVI) requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.