Medical Administration Apprentice – Dudley


Apprentice Advert

Do you want a fantastic opportunity to learn new skills and kick start your career in NHS Administration?

The NHS employs more than 1.5 million people, putting it in the top five of the world’s largest workforces. The NHS is a very unique place to work, and if successful, you will become part of a talented, passionate team of people, committed to providing the best care and treatment to patients.

Whether you’ve just completed your GSCEs or are looking for a change in your career, our Business Administration apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification.

This is an opportunity not only to build your skills and confidence, but open up a wealth of possibilities for your future career within the NHS and its unique workforce.

The Dudley Group NHS Foundation Trust is looking for individuals who are:

  • Pro-active
  • Enthusiastic
  • Self-motivated
  • Caring and Respectful

They will also be keen to learn and develop new skills and willing to be flexible to meet the changing demands of the service. Please refer to the attached Job Description and Person Specification for more details.

An opportunity has arisen for a Medical Administration Apprentice at The Dudley Group NHS Foundation Trust to work across the Diabetes, Endocrinology and Renal departments.

Specific Duties Include

  • Audio typing of clinical correspondence for consultants and the clinical team
  • Booking patient appointments as required
  • Assisting with clinic management with any changes/cancellations
  • Dealing with telephone enquiries ensuring all messages are passed to staff in a timely manner
  • Maintaining up to date filing systems both manual and computerised
  • Dealing with all incoming/outgoing post

The applicant must be well organised and able to work to deadlines and targets. Working in a busy office, the successful applicant will be able to demonstrate good communication skills in order to work towards communicating with colleagues at all levels and to function efficiently using own initiative as needed. Candidates will be expected to work flexibly, safely and be friendly as working as part of a team is a central focus.

Apprenticeship Programme Details

  • Apprenticeship standard – Business Administration, Level 3;
  • The AMSPAR Level 3 Certificate in Medical Terminology
  • Training provider will be Dudley College;
  • The programme will be on a fixed term contract for 18 months;
  • Salary will be paid at National Apprentice wage, £4.15 per hour with a yearly salary of £8114.75 for the first 12 months. For the final 6 months, this will change to minimum wage for age.


Candidates Must Have

  • Maths and English – GCSE grade C or above, grade 4 to 9, or equivalent in Functional Skills at level 2.

Please Note: you will need to provide original certificates as proof of these qualifications.


Candidates who hold the following qualifications are not eligible

  • A degree / degree level qualification or higher in Business Administration or similar related subject
  • NVQ/QCF / Apprenticeship Standard Level 3 or higher in Business Administration
  • The AMSPAR level 3 Certificate in Medical Terminology

Candidates who have previously started or part completed a Business Administration Level 3 Apprenticeship or the AMSPAR certificate, must declare this on their application.

At the Dudley Group our patients and staff are at the heart of all that we do to offer a high quality patient experience in a caring and supportive environment that aligns with our vision of providing safe, caring and effective services because people matter.

We inspire our staff to be innovative with support and encouragement to continually develop and have the opportunity to inspire exemplary care for our patients.

We expect all of our staff to demonstrate the Trust values of Care, Respect and Responsibility.

Applications from job seekers who require Tier 2 sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test.

Due to changes to the Tier 2 (general) immigration route effective on 1st April 2017, we can now only offer sponsorship to experienced workers, aged 25 and over, if the commencing salary being offered is £30,000+. For new entrants, which is a person under the age of 25, a student switching from Tier 4 to Tier 2 of the immigration system or a new graduate recruit, the minimum salary threshold remains at £20,800. Nurses, paramedics and medical radiographers are currently exempt from the salary threshold.

We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes . On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.

The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.

We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitute the above and appropriate action be taken.

We will at every opportunity advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.

We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.

By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.

Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.

Documents to download

    • Job Description (PDF, 412.1KB)
    • Person Specification (PDF, 165.6KB)
    • Employee Benefits (PDF, 440.3KB)
    • GDPR Privacy Notice (PDF, 276.2KB)
    • Why Work For The Dudley Group (PDF, 590.8KB)
    • Useful Links (PDF, 193.5KB)
    • Our Vision (PDF, 488.6KB)
    • Behaviour Framework (PDF, 192.3KB)
    • Dudley People Plan (PDF, 27.2KB)
    • Recruitment Equality Statement (PDF, 404.2KB)
    • RN, RM and AHP Career Development Opportunities (PDF, 396.1KB)
    • Agenda for Change annual payscales 2020-2021 (PDF, 32.2KB)
    • Apply online now

Further details / informal visits contact

    • NameRichard WilkesJob titleAssistant Directorate ManagerEmail addressr.wilkes@nhs.netTelephone number01384 456111 ext. 2589Additional information


    For an informal chat, please contact 01384 456111 ext. 2589