The Henley Business School Office is seeking an experienced and knowledgeable individual to take on a vital role within our busy team.

This is a 6 month fixed term contract to cover a staff secondment.

The postholder will work with and support the work of the Business School’s Teaching and Learning Officer to manage key student support processes including changes to students’ status and extenuating circumstances.

The postholder will be required to resolve a range of administrative and personal issues and enquiries at first point of contact; advising and supporting students and referring on to other sources of support where appropriate.

This role is based at the University of Reading Whiteknights Campus.

The expectation is that the postholder will work a minimum of 2 days per week in the office to provide in person support to students; with other hours worked from home.

You Will Have

  • Experience of providing advice and support to students and staff
  • Experience of using administrative computer systems including databases in addition to evidence of good IT skills and utilisation of Outlook and other MS Office products.
  • Excellent communication, negotiation and interpersonal skills
  • Excellent written communication skills
  • Ability to work effectively on own initiative
  • Ability to establish a good working rapport with students
  • Ability to work closely with academic colleagues
  • Ability to maintain effective systems and procedures in relation to advice and support.
  • Ability to deal with students who present with confidential and sensitive issues
  • Excellent analytical skills and the ability to synthesize information
  • Ability to take a proactive approach in the support of the student experience.

Interviews to be held 27th November 2020
Informal contact details

Contact Role

Teaching and Learning Officer

Contact Name

Zoe Churcher

Contact Phone

0118 3787340

Contact Email

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EEA candidates who do not already have permission to work in the UK should note that this role is not recognised as a graduate level job by UK Visas and Immigrationand the Tier 2 sponsorship route is not available for non-graduate level occupations. There is further information about this on the UK Visas and Immigration Website.