UCL Department / Division
Student and Registry Services
Specific unit / Sub department
Access and Admissions
Location of position
Full Time
(inclusive of London allowance)
25,025 to 28,428 per annum
Duties and Responsibilities
We are seeking to recruit five Applicant Enquiries Assistants to work in our centralised admissions team.
Duties will include: handling enquiries regarding applications for undergraduate (UG), graduate (PG), teacher training (ITE) and affiliate study (in person, by telephone, web chat, email and letter); working with UCLs enquiries system, the Student Information Desk (SID) to handle enquiries within agreed service levels; taking ownership of individual enquiries, ensuring resolution either through response to the enquirer or through triage to members of the admissions team.
Providing an excellent, responsive, customer service to applicants and departmental enquiries; assist in the processing of applications for UG, PG, ITE and affiliate study including: creating database applicant records; managing on-line applications and the applicant portal; qualifications checking and assessment; updating database records; and, verification of qualifications; general administrative duties such as filing, printing, scanning, sorting post and archiving.
All posts are open ended.
Key Requirements
The successful candidates will have good interpersonal skills with a tactful and diplomatic approach to communication (both verbal and written). The appointees will have excellent organisational skills, including the ability to prioritise work and think clearly and work calmly to meet service standards under pressure. The nature of the work requires individuals who are able to successfully work in a team.
Further Details
A job description and person specification can be accessed at the bottom of this page.
To apply for the vacancy please click on the Apply Now button below.
If you have any queries regarding the vacancy or the application process, please contact the Graduate Admissions Manager, Emily Izatt, by email: e.izatt@ucl.ac.uk or by telephone 020 3108 8259.
The UCL Ways of Working for professional services supports colleagues to be successful and happy at UCL through sharing expectations around how we work please see www.ucl.ac.uk/ways-of-working to find out more.
We particularly welcome applications from black and minority ethnic candidates as they are under-represented within UCL at this level.
We will consider applications to work on a part-time, flexible and job share basis wherever possible.
Closing Date
27 Nov 2020
Latest time for the submission of applications
Interview date
This role does not meet the eligibility requirements for a tier 2 certificate of sponsorship under UK Visas and Immigration legislation. Therefore UCL will not be able to sponsor individuals who require right to work in the UK to carry out this role.
This appointment is subject to UCL Terms and Conditions of Service for Research and Support Staff.
Please use these links to find out more about UCL working life including the benefits we offer and UCL Terms and Conditions related to this job.